Privacy Policy

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Questions?
info@futurecargo.dk

This policy explains how Future Cargo Group ApS collects and uses personal data when you visit futurecargo.dk, contact us, request a quote, apply for a job, or work with us as a customer, partner or carrier.

1. Who is responsible for your data

The data controller is:

Future Cargo Group ApS
CVR 45856372
Glentevej 1, 6705 Esbjerg, Denmark
info@futurecargo.dk · +45 88 20 22 20

We have not appointed a data protection officer. If you have questions about how we handle personal data, contact us using the details above.

2. What we process and why

2.1 When you contact us

Through our contact form, by email, by phone or through the live chat on the website.

Data

Name, company, email address, phone number, the content of your message and anything else you choose to share with us.

Purpose

To answer your enquiry and follow up on it.

Legal basis

GDPR article 6(1)(b) where your enquiry concerns a possible agreement with us. Otherwise article 6(1)(f): our legitimate interest in responding to business enquiries.

Retention

Up to 12 months after our last correspondence, unless the enquiry leads to a customer relationship (see 2.3).

2.2 When you request a quote

Data

Name, company, email address, phone number, pickup and delivery locations, cargo type, number of pallets, preferred date, your message and any documents you attach.

Purpose

To assess the shipment, calculate and send a quote, and follow up.

Legal basis

GDPR article 6(1)(b): steps taken at your request before entering into an agreement.

Retention

Up to 24 months after the quote is issued, so we can refer back to it. If you book a transport, the data becomes part of the assignment (see 2.3).

2.3 Customers, senders, receivers and business contacts

When we plan and carry out transport, we process data about contact persons at our customers and about senders, receivers and other people named in transport documents.

Data

Names, work contact details, addresses, delivery instructions, signatures on proof of delivery, information in consignment notes and customs documents, and our correspondence with you.

Purpose

To plan and perform transport, handle customs formalities, invoice, handle claims and manage the customer relationship.

Legal basis

GDPR article 6(1)(b) where the agreement is with you. Article 6(1)(f) where the agreement is with your employer, based on our legitimate interest in performing it. Article 6(1)(c) where we must keep data under bookkeeping, customs or transport law.

Retention

For as long as the customer relationship lasts. Accounting records are kept for 5 years from the end of the financial year, as required by the Danish Bookkeeping Act. Other assignment documents are kept for up to 5 years after completion, so we can handle claims and legal requirements.

2.4 Carriers, subcontractors and partners

Including enquiries sent through our “Work with us” form.

Data

Name, company, role, email address, phone number and details about the collaboration. When needed to carry out and document an assignment, we also process driver names, phone numbers and vehicle and trailer registration numbers.

Purpose

To assess and manage the collaboration and to carry out transport assignments.

Legal basis

GDPR article 6(1)(b) and article 6(1)(f): our legitimate interest in working with partners and carriers.

Retention

For the duration of the collaboration and up to 5 years afterwards. Enquiries that do not lead to a collaboration are deleted after 12 months.

2.5 Job applications

Data

Name, email address, the role you are interested in, your message, your CV and anything else you include in your application, plus notes from interviews. We only contact references with your agreement.

Purpose

To assess your application and run the recruitment process.

Legal basis

GDPR article 6(1)(b): steps taken at your request before entering into an employment contract. Article 6(1)(f): our legitimate interest in finding the right candidate.

Retention

If you are not hired, we delete your application 6 months after the recruitment process ends. If we would like to keep it longer for future positions, we will ask for your consent first. If you are hired, your application becomes part of your personnel file. Unsolicited applications are deleted after 6 months.

Please do not include your CPR number or sensitive information, such as information about your health, religion or union membership, in your application.

2.6 When you visit the website

Technical data. When you visit futurecargo.dk, our hosting provider automatically processes technical data such as your IP address, browser type, device, the pages you visit and the time of your visit. We use this to deliver the website, keep it secure and fix errors. The legal basis is our legitimate interest under GDPR article 6(1)(f). The data is kept for a limited period for security and troubleshooting.

Cookies. We use cookies that are needed for the website to work. We only use other cookies, such as statistics cookies, if you consent (GDPR article 6(1)(a) and the Danish Cookie Order). Read more and change your choice in our Cookie Policy.

Fonts. The fonts on the website are hosted on our own server. No data is sent to external font providers.

Live chat. The chat on the website is provided by tawk.to. It only loads if you accept marketing cookies. If you use the chat, tawk.to processes your messages and any name or email address you give, plus technical data such as your IP address, device and the pages you visit. The legal basis is our legitimate interest under GDPR article 6(1)(f) in offering a quick way to get in touch. Chat transcripts are kept for up to 12 months.

LinkedIn. Our website links to our LinkedIn page. No data is sent to LinkedIn until you click the link. When you visit our LinkedIn page, LinkedIn Ireland Unlimited Company and Future Cargo Group are joint controllers for the page statistics (“Page Insights”) that LinkedIn provides to us. See LinkedIn’s privacy policy.

3. Who we share data with

We never sell personal data. We only share it when needed for the purposes described above.

Data processors

These providers process data on our behalf, under data processing agreements and only according to our instructions:

• Website hosting: Hostinger International Ltd., with servers in Germany (EU).
• Email and office software: Microsoft Ireland Operations Ltd. (Microsoft 365).
• Live chat: tawk.to.
• The web agency that develops and maintains our website.

Independent data controllers

To carry out transport, we share necessary data with carriers and subcontractors, terminals, ferry operators, customs agents and customs authorities, and the receivers of goods. We may also share data with insurers, banks, accountants, auditors and legal advisers, and with public authorities when the law requires it.

4. Transfers outside the EU/EEA

Some of our providers, such as Microsoft and tawk.to, may process data outside the EU/EEA, including in the USA. In those cases, we make sure the transfer is covered by an EU Commission adequacy decision (including the EU–US Data Privacy Framework for certified companies) or by the EU Commission’s standard contractual clauses.

When we transport goods to or from a country outside the EU/EEA, we may need to share data with carriers, agents and authorities in that country. This is necessary to perform the transport agreement (GDPR article 49(1)(b) and (c)).

5. How we protect your data

We use technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include encrypted connections (HTTPS), access controls, two-factor authentication where available, and limiting access to employees who need it for their work.

6. Your rights

Under the GDPR you have the right to:

• Access: get a copy of the personal data we hold about you.
• Rectification: have incorrect data corrected.
• Erasure: have your data deleted in certain situations.
• Restriction: have the processing of your data restricted in certain situations.
• Data portability: receive data you have given us in a structured, machine-readable format.
• Objection: object to processing based on our legitimate interests.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time. This does not affect processing carried out before you withdrew it.

To use your rights, email info@futurecargo.dk. We reply within one month. We may ask you to confirm your identity first.

You can also complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark, dt@datatilsynet.dk, datatilsynet.dk. We would appreciate the chance to resolve your concern first.

7. Do you have to give us your data?

No. Giving us your data is voluntary. But we need the information marked as required in our forms to answer your enquiry, prepare a quote, assess an application or carry out a transport.

8. Automated decisions

We do not make decisions based solely on automated processing, including profiling, that have legal or similarly significant effects for you.

9. Changes to this policy

We may update this policy when our services, our providers or the law change. The date at the top shows when it was last updated.